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Making a claim

Making a claim

Public Liability Insurance Claims

If you need to make a claim, or have any questions about the claims process, please give Zurich a call. Zurich is the insurer handling your policy and will be able to help with any claims-related enquiries.

Call Zurich Claims on 0800 302 9055.

We are of course on hand to help any issues with your claim. If you have any difficulties, or would like to discuss the claims process with Trade Direct, please contact us on 0800 0280 380.

If you are calling to register a claim, please refer to the information below, which will help ensure you have all the information you need when you call.

Personal details

  • Name and company details
  • Policy number (found on your certificate of insurance or policy schedule)
  • Insured contact details (name and phone number)

Claimant details

  • Name
  • Contact details
  • Date of birth
  • Employer details

Incident details

  • Date, time and place
  • How it occurred
  • Names of witnesses and people involved
  • Damage to property (if applicable)
  • Estimated cost of repairs to property damage (if applicable)

Injury details

  • Contact details of injured party
  • Nature of injury
  • Hospital details (if necessary)
  • Date returned to work

What to expect

Once you provide all the information to Zurich, they will:

  • advise you about the next steps
  • provide you with an immediate solution to the claim situation e.g. arrange for your car to be taken to an authorised repairer
  • proactively keep you or your broker informed about the progress of the claim
  • proactively manage third parties (anyone claiming against you, as a Zurich Insurance plc policyholder can also contact us on the number below)
  • work towards settling the claim as quickly as possible.

To enable Zurich to give you the best possible service, please ensure that claims are reported to them as quickly as possible.

In order to speed up the process, both you, your broker and third parties can report claims to Zurich 24-hours a day, 7 days a week.

 

Tools Insurance Claims

Zurich is the insurer handling your policy and will be able to help with any claims-related enquiries. To report a claim for theft of your tools, please click below to complete and submit the Zurich claims form.

 

Start a Tools claim

 

If you have any problems, or would like to discuss the claims process with Trade Direct, please give us a call on 0800 0280 380.