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Ratings and Reviews

Customer Reviews and Feedback

Trade Direct Feefo Platinum Trusted Service Award 2020 Tall

Customers are at the heart of our business philosophy, so what our customers think of our products and services is hugely important to us.

We work with Feefo, a widely-recognised customer review provider, to collect the genuine opinions of our customers. We use Feefo because they have a strong and impartial commitment to collecting entirely independent reviews.

All feedback collected by Feefo - good or bad - is automatically published on their website. We can respond to reviews but we can’t alter, delete them or hide them. We put the latest reviews up on this page every week and you can read ALL the customers feedback we've had on the Feefo website.

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Fantastic service definitely recommend it

28/07/2020

The enquiry was dealy, fairly, explained well, quickly, great service.

Heald Green Services Ltd

Great service!

23/07/2020

All was clearly explained and a great price.

Simon Pritchard

Happy and easy

23/07/2020

Very helpful and knowledgable call handeler

Mr Alasdair Meek

Danny was very helpful and got us a great deal

22/07/2020

Excellent service from Danny who put it together for us.

Servo Systems Group Ltd

Good customer service

21/07/2020

I tried to arrange my insurance online, but a question I couldn't answer meant I had to telephone for assistance. My query was dealt with quickly and I received a quote which beat those I had already obtained. I have no problem recommending Trade Direct based on my experience so far.

Steven Gibson

Quick and easy

18/07/2020

Easy to use web page, quote was emailed over in seconds.

Mr Liam Fleming

Easy

18/07/2020

Made life easy for me

RML Refrigeration Ltd

Just what you need someone who is helpful

18/07/2020

Felix Onabanjo dealt with my public liability he was kind and very helpful

Felt I had chosen the right company

Linda Munson

Very helpful

15/07/2020

Very helpful and in awkward circumstances.
Thank you everyone please.

Alan Huitson

Great service

14/07/2020

Great service, good product competitive

Sacha Blake

Easy and fast

13/07/2020

Excellent service

Mr Gazi Mekollari

Pleasantly surprised

09/07/2020

Pleasantly surprised at the cost and cover, when I had to phone them the young man was polite, informative and my call was answered with 2 minutes which is excellent.

Mr David Hammond

Hassle free

08/07/2020

Good service, efficient and hassle free.

Mrs Isobel Scott

quick,easy & straight forward plan, very pleased

01/07/2020

This company was recommended to me from a friend, the service was very good & the plan ive chose is exactly what I was looking for, many thanks to my friend :-)

Mr Terry Harris

Highly recommended

30/06/2020

Insurance is a complicated business to the layman.
Trade Direct made it very easy for me to get the right cover for my business.

Michael Braund

Excellent Company, competitive prices!!

28/06/2020

Trade direct provide a comprehensive cover at a competitive price ,we have been with them years,no better recommendation than that . Staff have always been pleasent and happy to deal with you.

2 View Home Improvements Ltd

Good value

26/06/2020

Good quick service

Eric E Kejzerko

Recommended. Fast, safe, accurate.

25/06/2020

excellent easy to use - good price very fast

Charlotte Boyd

Brilliant customer service

20/06/2020

Great price and brilliant customer service, very friendly

Margaret Jones

Easy process

18/06/2020

Easy process from start to finish. Competitive price with a good level of cover.

Matthew Croll

Excellent.

18/06/2020

£1000 cheaper than direct line. Have Been with them over 15 years.

Mr Matthew Walker

Very helpful

17/06/2020

I found that a member of your sales team, Evan to be extremely helpful and courteous. They explained the cover and came across as very helpful.

Don O'Mullan

Excellent service

17/06/2020

Daniel Dorney was excellent and our insurance was sorted very efficiently

Richard Thompson

Ryan Cox provides the correct information

16/06/2020

Highly recommend the company and Ryan Cox was able to provide excellent service with complete information and answered all my queries with great knowledge and professionalism.

Enel Development Ltd

Friendly staff very efficient too

11/06/2020

Friendly and very efficient In dealing with my requirements

Steve Coffey

Excellent...will 100% be using again next year!

11/06/2020

Excellent option of cover, clear and relevant information so I could make a decision.

Paul MacLaren

Felix gave me the best service and comfort to make a purchase

08/06/2020

Before I called Trade Direct, I had already spoken to two people. Not only did they confuse me, but also quoted me 2k above Trade Direct. I spoke to Felix, he clarified everything is for me, answered all my questions and have me the comfort to purchase. He was not pushy and took his time, which I really liked. Also, gave me a quote £2k under everyone. So, it was a no brained to purchase.

Built IQ Ltd

Quick service no messing about

06/06/2020

Quick and clear service no messing about,easy read for level of cover needed

Sotirios Demosthenis

Very helpful

05/06/2020

Very helpful would use again

William Lyall

Helpful

04/06/2020

Yes would recommend this company

Robert Calder

Excellent service

03/06/2020

Excellent service by Jamie Stoker

Michael Shaw

Great price & fast service

02/06/2020

Really efficient service and policy docs arrived in minutes.

Michael Dinmore

Excellent service

21/05/2020

Excellent service

Steven Hobday

Good thanks

14/05/2020

Good thanks

Danny Kempster

very happy

14/05/2020

great service been with this company for years now and am very happy

Arwyn Owen

Faultless service

01/05/2020

Streamline quotation page. Very quick turn around. Excellent staff on hand for any queries.

Bedford Electrical

Great service

22/04/2020

Quick and easy

John Hall

Fast and good price

18/03/20

Fast and good price

Stefan Malaiescu

very responsive

17/03/20

The adviser was very helpful and professional.

GOBS ELECTRICS LTD

Excellent company very easy to deal with

15/03/2020

I have been with trade direct for years and they are a very good and helpful

Stephen Fletcher

simple, affordable

10/03/2020

simple, affordable insurance, thank you

Victoria Milnes

First Class Service

09/03/2020

After having tried other outlets for insurance, I found Felix to be very helpful and understood exactly what my requirements were.
I will be using Trade Direct as soon as I have a further insurance requirement, without hesitation.

Robert Rough

Quick and easy

11/03/2020

Quick and easy to set up.

Gurdawar Chand

Easy to deal with . Great prices...

01/03/2020

Easy to deal with . Great prices 👍👍 will definitely use them for other insurance.

Anca Velicu

great service online

28/02/2020

fast efficient and so easy

Alan Brown

Great service

19/02/2020

Hassle free, thank you. Quotes arrived by email very quickly.

Bill Gillespie

Top customer service

15/02/2020

Made it very easy for me . I called to get a quote and the agent made it so easy for me and before I knew it I was all done and paid

Mubeen Agha Aslam

Very quick and well priced

14/02/2020

Very good site good price on public liability and professional indemnity for my electrical business

Christopher Jenkins

Great help

13/02/2020

Great help

James Strachan

Great product

10/02/2020

Great product

Nicholas Harvey

Excellent

10/02/2020

Excellent

William Mann

Great Experience

05/02/2020

Great service, helpful and friendly staff and website very user friendly

Scott Hickson

Reasonable price

29/01/2020

All done on the internet. Took only 5 mins.
All at a reasonable price.

David Murdoch

Easy to use

22/01/2020

Quite an easy to use site. Options for different levels of cover clearly shown.

Trevor Abrahams

Easy

15/01/2020

Easy to deal with.

John Barnes

Very helpful easy to deal with

21/12/19
Very good and quick
Very happy
MI Graham Ltd

Brill

20/12/19
Straightforward, no hassle
Rodney Kerr

Good value

10/12/19

ease of use,good value

Paul Austin

Excellent service

07/12/2019

Very good Quick and easy to use good price excellent service

Alan Pattillo

Amazing

06/12/2019

Amazing service and Price

Andrew Wolsoncroft

Best I found by far

04/12/2019

Great and easy website to use. Everything you need on there. I looked at 6 other site before this and they all lacked in some way or another. This to me was clearly the best Policy wording and schedule is still standard insurance jargon and small print but they all have to do that I guess.

Aaron Attwood

Really easy

04/12/2019

really easy to navigate and understand

Simon Cliff

Another renewal

23/11/2019

Been a customer with Trade Direct for years.
Simple online process, great value, no need to look anywhere else!

Stephen Hawkins

Great understanding of tradespersons needs from an insurance!

20/11/2019

Great advice great understanding of trades person requirements. Answered all my questions. Happy thanks!

Ms Rossi Stohr

Speedy and easy

09/11/2019

Speedy and easy to navigate for the best insurance for my business

Melanie Coles-Gubb

Great service

07/11/2019

Excellent, efficient service. Easy to contact when I had a query. Still waiting for other industry leads to call me back.

Trusted Customer

Best experience

06/11/2019

Best experience!

Trusted Customer

Good service!!

17/10/2019

Good service!!

Joao Gaspar

Fast & efficient

15/10/2019

Fast & efficient

Trusted Customer

Easy and straight forward

15/10/2019

So easy and straight forward to do.

Trusted Customer

Good price

10/10/2019

Website easy to use no one to speak to which I like and fast.

Ryan Lloyd

Varied cover

09/10/2019

Varied cover more than you would expect great. Easy to navigate web site quote was quick and all relevant needs covered.

Peter George

Quick and simple

09/10/2019

Ease of use answers strait away.

Trusted Customer

Very helpful

09/10/2019

Very helpful and pleasant gentleman easy to understand was able to help me get my insurance with ease.

Alan Topping

Very helpful

02/10/2019

Very helpful.

Trusted Customer

Better business insurance for less money

24/09/2019

Excellent service. Ended up with better business insurance for less money. Would definitely use them again based on my experience.

Trusted Customer

Professional service conducted in a pleasant manner

17/09/2019

The person I spoke to regarding the insurance I required was most helpful. I decided to proceed with the quote he gave me. I paid the premium and within the same day received my documents via e.mail.

Trusted Customer

Value for money

16/09/2019

Good value for money.

Roger Charles

Easy and straight forward

16/09/2019

Very easy to do online.

Liam Lambert

Very easy service

14/09/2019

Very easy service....quick....excellent price.

Andrew Everill

I will recommend trade direct to friends and colleagues

13/09/2019

I felt that they were easy to deal with and very efficient. It didn’t take long to sort my insurance out!

Alex Williams

Jamie Stoker at Trade Direct was very helpful & understood my needs

04/09/2019

Jamie Stoker was superb, understood my requirements and very reactive to my emails. Tiptop!

Robert Soanes 

Easy and simple

29/08/2019

Good communication and easy to understand

V G E Estates Limited 

Very Competitive price and easy to use site

23/08/2019

Nice layout, easy to complete. Highly recommended. 

Stuart Kohon

Nice and easy...

21/08/2019

process online and happy with the price. 

John Sheldon

Excellent insurance rates

12/08/2019

'Quick and very easy to navigate.' 

Mr Mathew Rees

Very easy website to negotiate

06/08/2019

'Hassle free and extra offer of insurance after.'

Mr Aaron Rosser 

Simple and easy

04/08/2019

'Excellent site, easy to use with very competitive results.'

Mr David Law

Quick and easy

15/07/2019

"Easy to find online application was simple and straight forward. Very quick and easy to sort"

Trusted Customer

1st Class

12/07/2019

"Quick and easy to deal with"

Mr Liam Wilson

Simple and easy

10/07/2019

"Very happy with response from your rep and also half the price of other quotes"

Mr Paul Harris

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