<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WCK3FXN" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>We've won Feefo’s 10 Years of Excellence Award 2024! | Trade Direct Insurance
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We've won Feefo’s 10 Years of Excellence Award 2024!

31 January 2024

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Trade Direct Insurance is delighted to win Feefo’s exclusive accolade in customer service – the Feefo 10 Year of Excellence Award. This award is an independent seal of excellence that celebrates the dedication and consistency in customer service we’ve delivered to customers - ten years in a row.  

The 10 Years of Excellence Award is a very exclusive part of Feefo’s Trusted Service Awards. Just a few select businesses have been crowned with the honour of ten years of outstanding service, so it’s great to know our customers have consistently reviewed our service as exceptional for the last decade.

Feefo collects verified reviews and receives exceptional feedback from customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Here's what some of you had to say

Very helpful explaining my cover and politeness was exceptional. 
Mr Stephen St. George

Hassle free great simple all done on line in mins. Great simple hassle free just what I need in a busy working day.
Mr Tony Harrild

Thank you for a great experience. Great, an easy, friendly experience giving you a safety net that you hope you'll never need! 
Robert Stone  

Quick & efficient service. Told them exactly what I needed, and they came back immediately with a quote. Which was very reasonable. I have decided to go with them. Very pleased with their service.
Edds Group Limited


Read more reviews on the Feefo website

Andy Marlow, Commercial Director, Trade Direct Insurance, commented:


"This award is important to us because it's based on customer feedback and reflects how hard our team works to deliver the best service.

Our customers are incredibly busy, so we focus on providing fast, quality service. We answered 99% of our calls within 20 seconds last year. We’ve no doubt that this speed, combined with a knowledgeable team and competitive cover, is the reason our customers renew with us year after year."


Feefo's research shows that 96% of UK consumers use customer reviews in some way, and 64% read them before they make a purchase. Positive reviews validate the quality of our service, making it easier for customers to trust us and confirming us as a reliable quality insurer to protect their trade business.

Winning this accolade 10 years in a row, demonstrates the value of insuring with Trade Direct Insurance.

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Trade Direct Insurance Services Limited (company number 1580129). Registered office Mill Pool House, Mill Lane, Godalming, Surrey, GU7 1EY. Trade Direct Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (FCA), firm registration number 307734. You can check this by visiting the FCA website at www.fca.org.uk/register or by contacting the FCA on 0800 111 6768

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