Mental Health Support at TDI
01 January 0001Posted by:
Patricia Gardiner
Sales and Marketing Director, Trade Direct Insurance
At Trade Direct Insurance (TDI), we understand that life’s challenges whether personal, emotional, or work related can have a real impact on your wellbeing. That’s why we provide access to Zurich Support Services, a free, confidential, and fully independent wellbeing service available to our customers and where business insurance is held by their employees.
Zurich Support Services offers both emotional and practical support whenever you need it, 24 hours a day, 365 days a year.
How Mental Health Support Works
1. Easy Access to an Initial Assessment
You can call and speak with a trained adviser who will listen without judgement and help you talk through how you’re feeling. If you have urgent concerns, you may also be signposted to NHS urgent mental health support.
2. Quick Appointment With a Counsellor
A fully qualified counsellor is assigned within two working days of your assessment.
Your first counselling session takes place within five working days.
3. Up to Five Counselling Sessions
You can access up to five sessions of short term, solution focused counselling. These can be arranged:
- Face to face
- By phone
- Via video call
Counselling can be used at any time whenever you feel you need support.
If longer term or specialist support is required, referrals can be arranged.
What You Can Get Support With
Mental health is rarely isolated from the rest of life. Zurich Support Services provides a wide range of support including:
Emotional & Mental Wellbeing
- Bereavement and loss
- Stress, anxiety, or depression
- Self esteem and confidence issues
- Addiction and dependency
- Relationship or family challenges
- Personal emotional difficulties
Work-Related Concerns
- Workplace stress
- Managing change
- Work–life balance support
Daily Living Support
Practical help that saves time and reduces stress, such as:
- Finding childcare or elder care
- Help locating a new home
- Advice on managing daily tasks or accessing community services
Money & Legal Guidance
- Budgeting and money management
- Debt prioritisation support
- Understanding legal processes or questions
Real-Life Examples of Support
Zurich Support Services has helped many people navigate difficult periods. For example:
- Bereavement & legal stress: One user received both counselling and practical guidance to complete probate after a sudden loss, helping them cope emotionally while handling complex paperwork.
- Anxiety following a collision: Counselling helped an individual work through fear of driving again.
- Family and childcare pressures: Another user received tailored childcare options and support with relocating home all within tight timeframes.
These examples show how mental health and emotional wellbeing are supported holistically, with both counselling and practical solutions.
Life’s pressures can affect how you feel, how you work, and how you recover after a claim or major event. Our partnership with Zurich ensures you have:
- Confidential, independent support
- Fast access to qualified counsellors
- Help for both emotional and practical challenges
- A 24/7 dedicated helpline
We are committed to supporting your wellbeing - throughout your journey with us.
How to Access Support
Email enquiries@tradedirectinsurance.co.uk or call 01483 521650. Our lines are open 8.00am to 5.30pm Monday to Friday and we will send you details on how to access these support services.
Alternatively, if you need urgent support please reach out to:
Samaritans - 24/7 listening service 116 123
NHS 111 - urgent medical advice line 111
Please Note: Zurich Support Services is independent of your insurance contract and may be withdrawn at any time, but is currently available to all eligible TDI customers.
About the author
Patricia Gardiner
Sales and Marketing Director, Trade Direct Insurance
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Patricia is a seasoned marketing and sales leader with nearly 25 years of global experience with the last 6 years in the insurance and financial services sectors. As Sales and Marketing Director at Trade Direct Insurance, Patricia leads the strategic direction of the company’s customer acquisition, retention, and brand development.
Trade Direct is authorised and regulated by the Financial Conduct Authority. The company is a leading UK independent broker providing a wide range of policies to tradesmen and construction workers.
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