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About Trade Direct Insurance

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About Trade Direct Insurance

Trade Direct Insurance are a trade insurance specialist. We provide insurance for tradesmen and construction workers, and are proud to have been the insurance provider of choice for over 150,000 tradespeople during the last 30 years.  

We are experienced and committed to our customers’ needs. From self-employed tradesmen and sole-traders to contractors and small business owners, we offer insurance to over 70 recognised trades. Trade Direct Insurance is part of Kelliher Insurance Group, an Insurance Age Top 100 independent UK insurance broker.

Our Mission Statement

To be the point of reference within the construction and small business sector providing insurance and business-related advice with fairness, innovation, customer focus, accuracy and clarity. 

Innovation

Keeping abreast of our client needs and identifying trends and emerging risks. 

Customer

We believe unsurpassed client service is a success for our business. We strive to exceed regulatory standards in client service by a mix of call centres; e-business; personal service and 24/7 claims reporting capability.  

Accuracy

Targeting the right markets and meeting the expectations of those markets. Product information and quotations are accurate in relation to the risk presented. 

Clarity

Contract Certainty is met, which means that information is clear and given at the time the customer expects and needs it.

Our insurance partner

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Zurich, one of the world’s largest insurance groups

Zurich offer a wide range of general and life insurance products and services for individuals, small businesses, mid-sized and large companies and multinational corporations. With over 130 years’ experience of finding people the financial answers they’re looking for, with Zurich we can find you the right cover at the right price, that meets your business and insurance needs.

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Need to make a complaint?

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Trade Direct Insurance's Customer Complaints Procedure 

We pride ourselves on our customer service, and therefore take customer complaints very seriously. If something does go wrong, we are here to work hard and resolve the issue as quickly as possible; and while we hope that you never have cause to formally lodge a complaint with us, we do have a  Complaints Procedure that details the ways in which you can lodge a complaint, and how we will record and process this.

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