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Covid-19 message from Customer Service Manager

COVID-19: a message from our Customer Service Manager

28/04/2020

My name is Clare and I head up the UK-based customer service team.

In line with many companies we have fully transitioned to a remote working model. All part of ensuring we can offer the same high standard of customer service whilst adhering to Government advice on working from home where we can.

There are a number of questions our customers have frequently asked when they call in, so I’ve made sure the answers to these are now on the FAQs page which you can reach here.

Of course, the important thing to recognise is that we know every business is unique. The insurance cover you need is unique too. That’s why I’d encourage you to contact us if you have any questions about your insurance policy.

It’s easy to get a quote online for most of our insurance services. However, we know that our customers sometimes like the convenience of simply being able to pick up the phone and call us. If you have any questions, please drop us a line or get in touch. We’re here to help.

Clare Thurlow
Customer Service Manager, Trade Direct Insurance