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Making A Claim

Nobody wants to have to make a claim, but sometimes the worst does happen. We are always happy to assist in resolving issues with claims, however claims are handled by the insurer. You need to notify your insurer of any claim, or an event that might lead to a claim.

We have listed the main claims contact numbers for each of our insurers, though overseas numbers and specific phone numbers are available for some insurers. All claims phone numbers are in your policy documentation, together with details of how to make a claim.

If you have any difficulties, or would like to discuss the claims process, please contact us on 08000 280 380.

Contact Details

Liability Insurance

Zurich Insurance – 0800 302 9055


Liability Insurance - information you will need

Your name and company details. Your policy number - this can be found on your certificate of insurance or policy schedule

Insured contact details: Name and phone number

Claimant details: Name, contact details, date of birth, employer details (if different from policy)

Incident details: Date, time, place, how it occurred, names of witnesses and people involved

Injury details: Contact details of injured party, nature of injury, hospital details (if applicable) and date returned to work

Public Liability / Products Liability Property Damage: damage to property and estimated cost of repairs



Van Insurance

Ageas Insurance – 0845 122 3260

Aviva Insurance – 0800 678 999

Covea - 0844 902 2220

Highway Insurance – 0845 337 2671

NIG - 0845 607 1626

Zenith - 0870 530 5030


Van Insurance - information you will need

Your name and company details. Your policy number - this can be found on your certificate of insurance or policy schedule

Insured driver details: Date of birth, name, contact numbers, motoring convictions

Incident details: Date, time, how it occurred, attributable blame

Insured vehicle details: Make, model, registration, damage, location of vehicle (if recovery is needed)

Third party details: Name, contact details, vehicle registration, insurer, policy number

Injuries: Contact details of injured parties, details of injuries sustained

Witnesses: Contact details

Police Involvement: Name and contact details for police who attended, police reference number


Shop Insurance

Ageas Insurance – 0845 122 8930

Axa – 0330 159 1520

LV - 0845 640 5170

NIG - 0345 300 4647

Zurich - 0800 302 9055