General Website FAQs

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Highlighting what you can do on our website

This page covers a range of questions that you may have about our website, what it does and what you can do, including how you can pay, and what to do in the event of a claim. Our website comprises a range of products including Tradesman Public Liability Insurance, Van Insurance and a few others.

For specific questions about what you can and cannot do online with each of these products, please visit the product specific FAQ pages.

Q. What can I do in my “My Trade Direct” area

Q. I haven’t received any emails from you. Why not?

Q. What is your Cookie Policy?

Q. What is your Accessibility Policy?

Q. Do you sell customer data?



Q. What can I do in my “My Trade Direct” area

A. In your “My Trade Direct” area, you are able to perform a number of functions which are specific to our Tradesman Public Liability policy. You are unable to access your Van Insurance, Shop Insurance, Residential Property or Commercial Property quotes, policy or documents here. Our Public Liability FAQs page describes what you can do in your account.

If you’ve obtained a quotation for Shop Insurance, Residential Property Owners Insurance, Commercial Property Owners Insurance, or Offices & Surgeries insurance, you will have received a quotation email. In this email, there is a link allowing you to retrieve your quote.

Q. I haven’t received any emails from you. Why not?

A. There are a number of possible reasons, and the internet can be a mysterious place! We work hard to ensure that emails that we send are deliverable, but sometimes they get stuck in spam or junk filters. If you’re expecting an email from us, please check your spam or junk folder. We send emails to the email address that you provide to us during the quote process. If this email address was mis-spelt, or isn’t an email address that you have access to, we won’t be able to email you, in which case please ring us on 08000 280 380.

Q. What is your Cookie Policy?

A. We have a Cookie Policy that details our use of cookies, and how you may control them.

Q. What is your Accessibility Policy?

A. We have an Accessibility Policy that details our approach to website Accessibility.

Q. Do you sell customer data?

A. No. We don’t sell customer data, and we have no plans to. Our Privacy Policy gives full details of our use of data, and how you can opt out of our marketing.

Any more questions?

If you have a question that’s not answered here, feel free to email us at enquiries@tradedirectinsurance.co.uk, or alternatively ring us on 08000 280 380.

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