About Us

Trade Direct Insurance Services Ltd is a leading provider of exclusive insurance policies to the Tradesman and Construction industries. With over 30 years of experience and in excess of 40,000 clients, we are ideally positioned to provide the most comprehensive and competitive range of insurance policies. Trade Direct Insurance Services Ltd is part of Kelliher Insurance Group, an Insurance Post Top 50 independent UK insurance broker.

About Us

Mission Statement

To be the point of reference within the construction and small business sector providing insurance and business related advice with fairness, innovation, customer focus, accuracy and clarity.

Fairness:

Making sure your interests are put first and your demands and needs are met ahead of all other interests.

Innovation:

Keeping abreast of our client needs and identifying trends and emerging risks.

Customer Focus:

We believe unsurpassed client service is a success for our business. We strive to exceed regulatory standards in client service by a mix of call centres; e-business; personal service and 24/7 claims reporting capability.

Accuracy:

Targeting the right markets and meeting the expectations of those markets. Product information and quotations are accurate in relation to the risk presented.

Clarity:

Contract Certainty is met, which means that information is clear and given at the time the customer expects and needs it.

Partners

We work with a number of major insurers in order to provide access to our range of insurance products. Details of our key partners can be found on our Insurance Partners page.

Complaints Procedure

We hope that you never have cause to formally lodge a complaint with us, but if we’re unable to resolve matters to your satisfaction, our Complaints Procedure details the ways in which you can lodge a complaint, and how we will record and process this.



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